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Frequently Asked Questions | Meigal

Frequently Asked Questions | Meigal

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FREQUENTLY ASKED QUESTIONS

When should you use the Internal Whistleblowing Channel to report an issue?

This Internal Whistleblowing Channel should be used to inform MEIGAL ALIMENTAÇÃO S.A. of incidents that have occurred within the company which you consider do not comply with the relevant ethical standards and values, or which you believe may affect the well-being of the organisation and/or individuals, with the aim of preventing and detecting any irregular or unlawful conduct or a breach under Law No. 93/2021 of 20 December, as well as protecting the whistleblower.

Can situations relating to employees’ rights and duties be reported via this Internal Whistleblowing Channel?

No. All situations relating to employees’ rights and duties as set out in the Labour Code must follow the Code of Conduct established by MEIGAL ALIMENTAÇÃO S.A.. Therefore, situations involving psychological and sexual harassment, discrimination, abuse of power, complaints regarding working conditions, etc. should not be reported via this channel.

Complaint or report?

This Internal Whistleblowing Channel is not intended for making a complaint about a product or service provided by MEIGAL ALIMENTAÇÃO S.A., but rather for reporting suspected fraud, corruption and/or misconduct within the organisation, i.e. breaches of European Union law, as set out in Law No. 93/2021 of 20 December.

Can I be a whistleblower?

It depends. According to Article 5 of Law No. 93/2021 of 20 December, a whistleblower is defined as a natural person who reports or publicly discloses an offence based on information obtained in the course of their professional activity, regardless of the nature of that activity and the sector in which it is carried out. The fact that the report or public disclosure of an offence is based on information obtained in a professional relationship that has since ceased, as well as during the recruitment process or during another phase of pre-contractual negotiations regarding a professional relationship, whether established or not, does not preclude a natural person from being considered a whistleblower. If you are a customer of MEIGAL ALIMENTAÇÃO S.A., you should not submit your complaint via this Internal Whistleblowing Channel.

What should a report contain?

The report must include as much information as possible regarding criminal offences, irregularities or breaches of the law that you observe within MEIGAL ALIMENTAÇÃO S.A.. In this regard, the whistleblower should provide as much concrete evidence of their suspicions as possible, although this is optional, demonstrating the veracity of the report in good faith.

Can I remain anonymous?

Yes. The report can be submitted with your identity disclosed or 100% anonymously. MEIGAL ALIMENTAÇÃO S.A. will not have access to the information, nor will the external company managing the platform, which uses advanced encryption techniques. If you wish, you may provide your personal details, which will be handled securely, confidentially and in strict confidence.

What are the deadlines?

MEIGAL ALIMENTAÇÃO S.A. has 7 days to respond, following receipt of the report, in a clear and objective manner, as well as to forward the report to the relevant authorities, if applicable. That said, the company has 3 months to inform you of the measures planned or taken, as well as the respective justification.

When can/should I use the External Whistleblowing Channel?

In accordance with Article 7 of Law No. 93/2021, the whistleblower may only use external reporting channels when:

a) There is no internal whistleblowing channel;

b) The internal whistleblowing channel only accepts reports from employees, and the whistleblower is not an employee;

c) They have reasonable grounds to believe that the breach cannot be effectively investigated or resolved internally, or that there is a risk of retaliation;

d) They have initially submitted an internal report without being informed of the measures envisaged or adopted following the report within the time limits set out in Article 11; or

e) The offence constitutes a criminal offence or an administrative offence punishable by a fine exceeding €50,000.

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